This is something that is very important because if the computer system goes down, they are going to need someone who will be able to get it up and running very quickly. Not all problems like this are quick to come back up though. They have several different types of things that they will have to upload and check before putting everything back online.
Every company will handle these types of things differently. Whatever they need to consider, they want to make sure that they have someone who is available at all times if they do have a problem. Many companies are going to wait until there is less traffic to their website to work on their equipment as well.
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